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App Development
7 minutes read

Understanding QA as a Service

By Alvaro Insignares
Qa as a service
By Alvaro Insignares
App Development
7 minutes read

QA as a Service can help organizations complete the critical software testing that their development projects require with the latest testing methodologies and valuable expertise. 

Quality Assurance (QA) is essential for ensuring that software products and applications meet the highest standards of performance, functionality, and security. 

Many organizations are turning to QA as a Service (QAaaS), a dynamic and flexible approach to the testing process that offers several key benefits. This post will explain what QA as a Service is and why it’s becoming increasingly popular in the world of software development.

What Is Quality Assurance (QA) as a Service?

QA as a Service, often abbreviated as QAaaS, is a comprehensive and outsourced approach to Quality Assurance and software testing. Unlike other “as a Service” models, QA as a Service does not deliver QA services via a cloud-based subscription. 

Instead of relying solely on in-house QA teams, organizations decide to partner with third-party QA service providers to access a wide range of testing expertise, tools, and resources. The Quality Assurance provider designs specific QA services for the organization that hires them.

QAaaS is designed to meet the specific testing needs of a project or organization, providing tailored Quality Assurance services that are aligned with the development process. This QA service model is the most customizable way to do QA testing outside of your organization. 

The Benefits of QA as a Service

QA testing services are vital when your organization is developing software. Quality Assurance as a Service has many benefits that your development team and organization can get excited about, including the following:

  • Access to Quality Assurance experts 
  • Greater testing coverage
  • Focus on software development
  • Mitigation of bias
  • Cost-effective
  • Scalable
  • Faster time to market

Access to Quality Assurance Experts 

QA as a Service providers generally have teams of experienced QA professionals with diverse skill sets. This expertise spans various testing types, including functional testing, regression testing, performance testing, security testing, and usability testing. 

By outsourcing to Quality Assurance testing experts, organizations can tap into a vast pool of knowledge and experience, ensuring thorough and comprehensive testing of their software. 

Greater Testing Coverage

QAaaS providers often have access to a wide range of testing techniques and technologies. This means QA as a Service can offer extensive testing coverage, from automated testing to exploratory testing, ensuring comprehensive evaluation of the software from all angles

The result is a more robust and reliable final product. The greater the testing coverage on your software development project, the more confidence your organization can have that it has developed and deployed a great final product for its users. 

Focus on Software Development

Outsourcing QA allows organizations to concentrate on their core competencies – developing innovative software solutions and providing exceptional user experiences. By offloading the QA burden to experts, internal teams can invest more time and resources into enhancing the product’s features and functionality.

This is why QA services are so popular with organizations that want to develop software. QA testing is a vital part of the development process, but it can be difficult, time-consuming, and outside the scope of your organization’s expertise. 

Mitigation of Bias

In-house QA teams may be susceptible to confirmation bias, where they unconsciously validate their work rather than identifying potential issues objectively. QAaaS providers offer an impartial perspective, as they are detached from the development process, enabling them to identify critical defects and vulnerabilities that might otherwise be overlooked.

Getting the opinion and close examination of independent QA engineers is a great practice for organizations that are developing software. In addition to tools like test automation and the QA expertise that accompanies QAaaS, sometimes a fresh perspective is necessary to find issues that otherwise might have been missed. 


One of the most significant advantages of QAaaS is cost efficiency. Maintaining an in-house QA team requires continuous investment in hiring, training, and infrastructure. With QA as a Service, organizations can reduce fixed costs, as they only pay for the testing services they require. 

The flexibility provided by a QA service provider is particularly beneficial for startups, independent software vendors, and small to medium-sized enterprises (SMEs) looking to optimize their budget without compromising on overall quality.

Web applications and mobile apps are vital to customer satisfaction, but the latest tools and technologies can be expensive to deploy. QA as a Service will benefit organizations by enabling them to access top QA talent and tools for less. 


Software development projects often have fluctuating testing needs. QAaaS allows organizations to scale their test cases and resources up or down as required

Whether you’re launching a new feature, preparing for a major release, or maintaining an existing product, QAaaS providers can quickly adapt to your evolving needs. This scalability ensures that testing resources are optimized, and costs are controlled.

Faster Time to Market

In today’s competitive environment, speed is often a crucial factor in software development. QAaaS can significantly reduce testing turnaround times, enabling quicker releases and updates

The dedicated and specialized testing teams are focused on delivering results efficiently, helping organizations stay ahead of the competition. This on-demand approach to QA services is not only convenient but time efficient. 

The Disadvantages of QA as a Service 

While QA as a Service offers several advantages, it also comes with its own set of challenges. Some of the key challenges associated with QA as a Service include the following:

  • Communication and collaboration
  • Privacy and security 
  • Quality control

Communication and Collaboration

The biggest challenge organizations face when outsourcing QA testing is communication issues. If your organization ends up choosing an offshore Quality Assurance testing provider, language barriers and cultural differences can lead to misunderstandings and miscommunication.

In addition, time zone differences can make communication and collaboration more difficult. A time zone difference outside of 2-3 hours can make communication and collaboration with your QA team challenging. 

Privacy and Security

While QA testing should ultimately make your software more secure, sharing sensitive project data, code, and other information with external QA testing vendors can raise legitimate security and privacy concerns

The risks associated with sharing sensitive information with a third-party vendor can be mitigated by doing thorough research before choosing a QA testing partner. Never share any sensitive information until your organization feels comfortable with the provider.   

Quality Control

Ensuring that the QA service provider delivers the expected level of quality can be challenging. You need to establish clear quality control mechanisms and metrics. Additionally, it can be harder to hold an external service provider accountable for quality issues, and disputes over responsibilities can arise.

Much like the privacy and security concerns organizations will have, the best way to mitigate quality control issues is to do thorough research before entrusting the QA testing needs of your project to a third-party service provider. 

Final Thoughts 

QA as a Service is an invaluable resource for organizations striving to maintain high-quality software products and stay competitive in the ever-evolving tech landscape. 

By leveraging the flexibility, scalability, expertise, and cost-efficiency offered by QAaaS, businesses can streamline their testing processes, improve time-to-market, and focus on their core competencies. 

In an era where software quality is non-negotiable, QA as a Service is a game-changer that ensures excellence in software development. If you want to learn more about QA as a Service, contact an experienced QA testing partner like Koombea

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