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Application Maintenance and Support Services

Application Maintenance And Support Services

Application maintenance and support services are a critical part of the development lifecycle. If your application is successful, application support and maintenance will be the longest, most involved phase of the development lifecycle.

Therefore, it is essential to work with a world-class development and support team like Koombea. Don’t underestimate the importance of application support. You will invest significant financial and time resources to build business applications. Ensure that you are maintaining your investment with app support services.

While we love working with our partners to design and develop world-class applications at Koombea, we can also offer your business application maintenance and support services even if we didn’t perform the initial build.

At Koombea, we are here to meet your business needs with quality application maintenance and support services with our team of qualified specialists and a decade-plus of application development experience.

Koombea: Your Application Maintenance and Support Partner

Application maintenance is a necessary step in the software development life cycle. Unfortunately, many businesses erroneously believe that the application development process ends when an app goes live. However, this is simply not true. Ongoing application support and maintenance are vital to the success and longevity of your software product.

As time passes, your organization needs to ensure that its app keeps up with the latest technologies while continuing to deliver the best possible User Experience. Most importantly, you need to guarantee your users will not encounter any critical bugs that might make them want to delete your app. Applications that contain blatant errors and bugs that affect functionality will drive users away.

Most companies fail to estimate the maintenance costs associated with their app. This is a common mistake, but it can be prevented if you correctly structure the requirements of your project. Consider the activities related to mobile app maintenance and support and plan for their expenses. This can be done through a discovery workshop. Our team of application management experts will help your company accurately plan for its future support needs.

Your organization must closely monitor software support and maintenance to guarantee continued business growth. Failing to plan and invest in application support will lead to software issues. This will deter users from using your app and keeping it on their devices, which will have critical consequences on your business outcomes. Don’t fall behind your competition.

At Koombea, our team is here to help your company understand the importance of application maintenance and show you how to integrate maintenance services into your application development process. As a result, you set your software up for long-term success when you plan for application support and maintenance from the beginning of the development process.

The Importance of Application Maintenance

Any great software product that wants to stand out should ideally consider the right maintenance and support services to avoid poor software performance and a negative User Experience. This applies to new and existing applications and mobile apps and web products. In addition, if you have any type of software, even if it is only used internally, it needs to be maintained to ensure proper function and security levels.

In most cases, application quality will depend on the actual application development process and the maintenance and support services it receives. These additional services consider all the work done after an app is live. They are essential to delivering business value to your users through your app. Over time, user expectations and needs will shift and change. Support and maintenance help your software keep up with user demands and expectations.

Apps that do not receive the proper maintenance tend to have several bugs. As a result, users often delete them because of their poor performance and User Experience. However, the problems don’t stop there. Companies that do not give their apps the correct maintenance and support will have higher costs.

Overall, these are three of the most important reasons why you should make sure you have the correct maintenance services:

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Maintaining the User Experience

A well-maintained app can quickly go unnoticed, but an app that does not receive the necessary maintenance services will surely be remembered for the wrong reasons. Any software product that fails to meet users’ expectations will be deleted promptly. This can have a considerable negative impact on your brand reputation and business outcomes. Furthermore, once a user deletes your application, it is more difficult to regain their attention or trust.

At Koombea, we offer software maintenance and support services to help guarantee that any app or software product works properly. By taking care of the essential aspects of your app, our software developers will identify existing and potential bugs through specialized QA services. Additionally, they will ensure that the latest app features and other essential elements are up to date.

Your app may have a state-of-the-art digital product design or offer an innovative service. Still, if users find bugs or your app does not support the latest technology, the User Experience may become compromised. At Koombea, we can help your business stay one step ahead of the bugs and errors that commonly hurt applications.

Application quality levels and a seamless User Experience are strongly intertwined. Koombea can help your organization keep your app relevant with maintenance and support. Our application management services will help keep your software in good standing with users by addressing bugs, improving the User Experience, and adding new features utilizing the latest technologies and designs. These services will help your business ensure that its app stays relevant.

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Keeping Application Maintenance Costs Low

We’ve already mentioned that when software applications are not maintained correctly, users tend to delete them. Deleting an app might seem like a minor inconvenience, but the costs for your business are high from a big-picture perspective. In addition, once you lose a user, it is very hard to regain them.

Thinking about app maintenance costs may not be on the top of your mind. However, it is far better to consider than thinking about the costs associated with losing business and clients. Maintenance costs are necessary to avoid the higher expenses related to a high user churn rate. After all, recovering your users can be very hard.

The longer you wait to engage maintenance and support services for your app, the more expensive and time-consuming the application maintenance process will be. In addition, elements that require attention tend to accumulate over time, making it harder for developers to solve issues related to application maintenance that could have been solved more efficiently if addressed sooner.

At Koombea, we understand that budgeting for maintenance and support can be difficult. However, you need to understand how critical these development services are. Our skilled application management team will work closely with your business to craft a service level agreement that works for your company’s budget and addresses the needs of its software. Customer satisfaction drives our teams to deliver high-quality work at competitive prices.

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Optimizing Processes

Your app may offer high availability and reliability, but it will seem less attractive if other apps are better. Users are not looking for the second-best app to perform a given task. They want the best one. Unfortunately, there are always new advancements and features that could be added to optimize the services your application provides.

At Koombea, our maintenance services will prevent your app from performing at a suboptimal level and growing stale. Users need to feel that your app runs perfectly and takes advantage of the latest features and services, no matter the device. This is a big challenge, and sometimes it is hard to do, but your app will perform better with the right support services.

The same applies to development. Focusing on application maintenance will help developers update your app and legacy systems faster and easier, helping optimize what happens behind the scenes. At Koombea, we ensure that the future of your application is considered throughout the development process, even if you decide you aren’t interested in our ongoing maintenance and support service offerings.

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Choose the Right Maintenance Service Provider

Integrating maintenance services into your projects is a must. There are many application maintenance service providers, and choosing can be tricky. You have to find one that truly understands your project and its needs. Otherwise, you might face some of the challenges mentioned above.

Finding the correct maintenance services is crucial if you want your app to succeed. But, most importantly, you have to find the right QA service provider. The right provider will help you prevent undesired situations; ideally, they should help you think about the best way to grow your app and keep users engaged.

The right maintenance and support service provider can make a big difference in your app’s quality. So make sure that maintenance is one of your priorities, and you will avoid a lot of headaches.

At Koombea, we will always give you our honest assessment of what your app needs to perform at optimal levels, keep up with your competitors, and, most importantly, reach your established objectives. We will never cut corners or recommend actions that are not in the best interest of your company and its software. We believe the best approach to development and maintenance is a partnership. We will be your maintenance and support partner.

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About Koombea

We have been designing and developing world-class websites, apps, and other digital solutions since 2007. We have worked with some of the most innovative brands in the world, from early-stage startups to Fortune 500 companies. In addition to providing maintenance and support services, we also offer a host of other software development, staff augmentation, and IT consulting services.

We would love to learn more about your business, operations, and current maintenance needs. Contact us today to speak with an experienced app development partner about your application and its technical needs. We understand how difficult it can be to find the right maintenance and support services company. At Koombea, we want to be your application maintenance and support services partner and help your company maintain its software and meet every technical challenge it faces.