How We Verify Clients and Handle Payments

Fraudsters target software companies with fake projects, fake checks, and fake payment instructions. These rules protect our clients and us. They apply to every engagement, without exceptions.

Before we start

We contract with registered companies. Before we send a proposal, we ask for the legal name of the contracting company, where it is registered, and its website or business email domain. We confirm the registration in the public registry.

Business communication stays on business channels. Agreements, approvals, and payment questions must come from your company email domain. We do not accept them from personal email accounts.

We work directly with your authorized signatory. We do not route contracts, funds, or documents through intermediaries, agents, or third-party contacts.

We do not open unsolicited links or files. Until we sign an agreement or NDA, we do not open payment portals, file links, or attachments. You can share reference material once we both sign the NDA.

How payments work

Signed agreement first. We issue invoices and payment instructions only after both parties sign the Master Services Agreement and Statement of Work.

Wire or ACH only. We accept payment by bank wire or ACH transfer. We do not accept checks, cashier's checks, money orders, cryptocurrency, or payment apps.

Payments come from the contracting company. Funds must come from an account held by the company that signed the agreement. We do not accept payments from investors, affiliates, or other third parties on your behalf.

We never move funds to third parties. We do not forward, refund, or transfer client funds to anyone at a client's request. That includes vendors, consultants, designers, and equipment suppliers.

No overpayment refunds. We invoice exact amounts. If we receive more than the invoice, we return the full payment to the originating account after it clears. Then we invoice again.

Work starts when funds clear. We schedule the project after the initial payment clears into our account.

Protect yourself from impersonation

We never change payment instructions by email. Not by text or chat either. If instructions you receive look different from your invoice, assume they are fraudulent.

Confirm by phone before your first payment. Call our finance team at +1-888-840-3252. Use the number on this page, not a number from an email.

Our team writes from koombea.com addresses. Messages from other domains that claim to be Koombea are not from us.

We have two offices. Naples, Florida and Barranquilla, Colombia. Anyone claiming another Koombea office is not from us.

Report a suspicious message

If someone claiming to be Koombea asks you for payment, credentials, or personal information, forward the message to contact@koombea.com. We review every report.