# Design Audit > A free heuristic review of your product's UX. You get a written audit and a prioritized list of usability issues in two to three business days. Source: https://www.koombea.com/design-audit/ --- Send us what you have built. You get back a written heuristic audit and a prioritized list of usability issues, in two to three business days, at no cost. ## Most usability problems are already visible Teams rarely lack ideas about what is wrong with their product. They lack an ordered list. Support tickets say one thing, the last stakeholder meeting said another, and nobody can say which fix moves a number. A heuristic evaluation settles that. It measures the interface against established usability principles rather than against taste, so the output is a list of specific defects with a severity attached. You can argue with a preference. It is much harder to argue with a broken error state. This audit is free and it is not a sales call in disguise. You get the document whether or not you ever hire us. - Specific defects, each tied to the principle it breaks - Severity attached, so the list has an order to work through - Written and delivered, so your team can act on it without us - No cost, and no obligation to do anything with it ## How the Audit Works Send us what you have: Fill in the form on this page with a link to the product, a prototype, or a design file. Sketches and wireframes are enough. (Five minutes) We confirm scope: You get an email confirming what we will review and a link to book a short call. If we cannot audit what you sent, we say so here rather than after you have waited. (Same or next business day) Tell us the context: A short conversation about who the product is for and what you need it to do. Usability is relative to a task, so a review without the task is guesswork. (20 to 30 minutes) We run the evaluation: The product is assessed against usability heuristics, surface by surface, including the empty, loading, and error states that reviews usually skip. (Two to three business days) You get the documents: A written audit report and an insights document, listing pain points and usability issues in priority order. (By email) ## What You Get When It Is Done ### Document one — The audit report. The assessment itself. Each surface reviewed against usability heuristics, with the specific defect, the principle it breaks, and how severe it is. Written to be read by a designer or an engineer, not skimmed by a committee. - Findings tied to named heuristics rather than to taste - Severity on every finding, so triage is already done - Empty, loading, and error states covered, not just the happy path ### Document two — The insights list. The shorter document, and usually the more useful one. Pain points and usability issues in priority order, framed as decisions you can act on this quarter rather than as a redesign you cannot fund. - Ordered by impact on the task the user is trying to finish - Scoped so the top items are fixable without a rebuild - Written as decisions and open questions, not as recommendations in general Both documents are yours. Nothing in them is held back pending an engagement, and there is no version of this that arrives as a slide deck read out on a call. ## Who this audit is not for If you only have an idea, there is nothing to evaluate. A heuristic review needs an interface, and running one against a concept produces confident nonsense. Sketches count. Wireframes count. A live product obviously counts. A description of an app you intend to build does not. If that is where you are, the useful conversation is about scope and cost, not usability. Start there instead. ## Request Your Free Design Audit One form, then a confirmation email. We need a link we can actually open. ## Questions worth asking ### Why is it free? Because it is the most honest sample of how we work that we can give you. You see how we assess a product, what we notice, and how we write, before any money changes hands. Some of those audits turn into engagements. Most do not, and the document is still yours. ### What do you need from me? Something we can open. A TestFlight or Play Store link, a public URL, a Figma file, or exported wireframes. If the product is behind a login, send credentials for a test account rather than a real one. ### Can you sign an NDA first? Yes, and first means first. Ask for one and we send it before you describe the product or send us anything to look at. You will see our terms before any of it leaves your side. ### How is this different from a usability test? A heuristic evaluation is an expert review against established principles. A usability test puts real users in front of the product and watches what happens. The first is fast and cheap and catches the obvious failures. The second is slower and catches the ones nobody predicted. This audit is the first, and it will tell you whether the second is worth running. ### Will you just tell me to redesign everything? No, and an audit that does is a bad audit. Findings are ordered by impact on the task the user is trying to finish, and the top of that list is almost always a handful of specific fixes rather than a rebuild. If the honest answer is that the product needs more than a patch, you will get that with the reasoning attached. ### What happens after I get the documents? Whatever you want. Plenty of teams take the list and work through it themselves, which is the point of writing it down. If you would rather the fixes shipped inside a Pod alongside the rest of your roadmap, that is a scoping conversation and we will price it before anything starts. ## Awarded design work across four products Design work from these Pods has won Indigo Design Awards for Luna, Nab, Fashioned Health and FlightLogger, including Gold for UX, Interface and Navigation. Koombea has been shipping software since 2007. ## Where to go next - Product Design: How design runs inside a Pod - Auditoría de diseño: Esta misma auditoría, en español - Book a Priority Sync: If you are earlier than an interface - See the work: The products these reviews came out of