It grows faster than it clears.
A defect backlog that only ever gets longer is not a queue, it is a decision nobody made. This Pod clears it against a committed price, then changes the conditions that produced it.
- 40 to 150 story points
- Triaged before anything is fixed
- Gates so it does not refill
The problem
Four hundred open tickets is not four hundred problems. It is maybe forty real defects. A hundred duplicates. Sixty feature requests filed as bugs. Two hundred that stopped being reproducible a year ago.
The backlog stays untouched because it is unreadable. Clearing it competes with roadmap work every sprint, and loses every sprint. Meanwhile the genuine P1 sits somewhere in the middle of it.
So we take it as scoped work with its own committed price. Then it stops competing with the roadmap for attention.
- Triage first, so the fix budget goes to real defects
- Ranked by user impact and revenue exposure, not by report date
- Root causes fixed where they are shared, not symptom by symptom
What this Pod ships
A triaged, readable backlog
Duplicates merged, non-reproducible items closed with a reason, and everything left ranked by impact.
P1 and P2 cleared
The defects that block users or expose the business, fixed and verified, against a committed point budget.
A regression test per fix
Every fix ships with the scenario that would have caught it, enforced as a gate, so it cannot come back quietly.
Cause analysis
Where the defects came from, which is usually two or three shared causes rather than a hundred unrelated mistakes.
Triage is the whole value
The first stage reads the whole backlog. It produces a ranked list with an estimate against each real defect. That document is often enough on its own. The fix budget a client feared was six figures turns out to be thirty points.
You approve what gets fixed from that list. We touch nothing outside it. Anything we think is worth doing later gets written down with a price, rather than done quietly.
The queue, falling
What it costs
40 to 150 story points. The drivers are the size of the backlog and how deep the fixes go. Triage is a fixed 15 points of that, and it is where the real number gets settled.
On a Monthly Capacity Commitment, draw this from your existing lane instead. That is how most clients run it. There is no second billing track.
- Points: 40 to 150, with triage a fixed 15 of it
- You approve the fix list before any fixing starts
- Can be drawn from an existing lane rather than bought separately
- 30 day warranty from written acceptance
Bring us the backlog.
In 30 minutes, we will show you what a Pod would ship first and how we would price it.